Booking Terms and Conditions
Pier House bed and breakfast is also our home and we hope you have an enjoyable stay with us. We require guests to read through the following. Proceeding with a reservation, you will be deemed to have fully read and understood our terms and conditions as detailed below.
You can arrive at Pier House between 4pm-9pm we ask that you please advise us of an approximate time of arrival. This is our home and we may be out. Later arrivals are on request only.
Check-out is by 10am on your departure day. This enables us to carry out our daily life activities outside of the B&B. We are not a hotel and if you are staying for more than one evening then you are required to vacate the property between 10.00am and 4.00pm; your room is also cleaned daily during this time.
Our insurance company does not allow us to give out our front door key. Guests are given keys to their rooms and after they have checked in on their arrival date are free to come and go Pier House is our home and a family member will always be available during your stay, to let you in should you go out for a meal etc. We are not a hotel guests staying more than one night are asked to vacate the property between 10.00am -4.00pm.
As it is our home and to respect other guests during your stay we request you return to Pier House no later than 11pm.
Later arrivals can be requested.
We do not have any family rooms, we do not accommodate babies, infants or children under the age of 16 years old. This includes children sharing beds with parents and infants in travel cots. If you arrive with children under the age of 16 years with the intention that they share your room, your reservation will be cancelled and you will be charged the full cost of your room.
We are not able to accommodate your pets within our home. We do have dogs ourselves, but they are not allowed in the bedrooms or in the kitchen and dining room when food is being prepared or served.
Under no circumstances can you bring any visitors into our home or your room.
Food in rooms
Food, including take-aways of any description, is not allowed to be taken into your room. Food stains and smells can be difficult to remove from bedding and carpets. A cleaning fee appropriate to any damage caused by ignoring this rule will be charged.
We have a strict non-smoking and a non-vaping policy throughout the building. If you are found to be smoking in the rooms, you will be asked to leave. If you have already checked out, a charge of £80 will be deducted from your card to cover the costs of a deep clean.
Mind your head
Please note this a very old building and the character of the building means that some of our doors are lower in height, you may have to duck your head to pass through doorways. This is your own responsibility we will not accept blame for any injury incurred from you failing to do so.
Outdoor equipment i.e. bikes, skis, hiking and climbing gear, golf clubs etc are not permitted in your room. Please ask; anything very dirty or large can be stored securely for you.
Damages and Breakages
You are responsible and liable for any breakages or damages, which you cause to the room or its contents. This includes spillages of food and drinks on bedding and carpets. We ask that you report any incidents straight away. If there are any spillages on the carpets or bedding, please let us know immediately so we can clean them up quickly. All damages and breakages must be paid for before your departure. We do appreciate that accidents can happen, we like to maintain our high standard for future guests. Additional cleaning charges may apply if the room is not left to the standard it was when you arrived.
We are a small business, cancellations have an effect on our business and personal income. We may have turned down another booking for yours. Cancelling your reservation with less than 14 days’ notice will result in the loss of your deposit. However, if we do manage to re-let your room, then your deposit will be refunded, less any card charges incurred by ourselves.
If you fail to arrive, the cost of the entire booking is payable – Cancellation charges will automatically be deducted from the credit/debit card that was provided at the initial booking to secure the room reservation.
We will confirm any booking cancellations by sending you an email. A booking should only be considered as cancelled when you have received a confirmation email from us. We highly recommend that you take out travel insurance to cover the possibility of you having to cancel your holiday.
If we cancel your booking
Your Pier House booking will only be cancelled by us in exceptional and unforeseen circumstances. If we do need to cancel your reservation, we will notify you as soon as practicably possible, and will provide recommendations of other b&b’s in the local area. We will not be responsible for any losses or increased expenditure by you in securing alternative accommodation elsewhere. We will of course refund your deposit.