Booking Terms and Conditions
Pier House bed and breakfast is first and foremost our home and we hope you have an enjoyable stay with us. Lots of love and attention to detail has been given to it’s contents to make your stay as comfortable as possible and to make you feel at home. Our terms and conditions are common sense and there to protect us from an unfortunate minority who abuse our hospitality.
We require guests to read through the following. Proceeding with a reservation, you will be deemed to have fully read and understood our terms and conditions as detailed below.
Your room will be ready at Pier House between 4.30pm-8pm we ask that you please advise us of an approximate time of arrival. This is our home and we may be out. We are not a hotel employing staff, Pier House is run solely by ourselves. We are a no shoes home and hope you will respect our home by removing outdoor footwear in our porch area. Muddy and dirty shoes in our home is not acceptable.
Check-out is by 10am on your departure day. This enables us to carry out our daily life activities outside of the B&B. We are not a hotel and if you are staying for more than one evening then you are required to vacate the property between 10.00am and 4.00pm; your room is also cleaned and restocked daily during this time.
Our insurance company does not allow us to give out our front door key. Guests are given keys to their rooms and after they have checked in on their arrival date are free to come and go Pier House is our home and a family member will always be available during the evening of your stay, to let you in should you go out for a meal etc. We are not a hotel guests staying more than one night are asked to vacate the property between 10.00am -4.00pm, to enjoy our stunning surroundings.
Should you leave with a room key there will be a charge made to your card of £50
As it is our home and also to respect other guests during your stay we request you return to Pier House no later than 11pm. If you get back at this time please be quiet and be aware other guests may be sleeping.
We do not have any family rooms, we do not accommodate babies, infants or children under the age of 16 years old. This includes children sharing beds with parents and infants in travel cots. If you arrive with children under the age of 16 years with the intention that they share your room, your reservation will be cancelled and you will be charged the full cost of your room and will be asked to leave.
We are not able to accommodate your pets within our home. We do have two dogs ourselves, but they are not allowed in the bedrooms or in the kitchen and dining room when food is being prepared or served.
Under no circumstances can you bring any visitors or friends into our home or your room.
Food in rooms
Food, including take-aways of any description, is not allowed to be taken into your room. Food stains and smells can be difficult to remove from bedding and carpets. A cleaning fee appropriate to any damage caused by ignoring this rule will be charged. It will be taken directly from the card you have provided.
We have a strict non-smoking and a non-vaping policy throughout the building. If you are found to be smoking in the rooms, you will be asked to leave. Our smoke alarms are all connected and should one go off they all will. If you have already checked out, a charge of £100 will be deducted from your card to cover the costs of a deep clean. If anything is damaged beyond cleaning you will be billed for a replacement.
Mind your head
Please note this a very old building and the character of the building means that some of our doors are lower in height, you may have to duck your head to pass through doorways. This is your own responsibility we will not accept blame for any injury incurred from you failing to do so.
Outdoor equipment i.e. bikes, skis, hiking and climbing gear, golf clubs etc are not permitted in your room. Please ask; anything very dirty or large can be stored securely for you.
Damages and Breakages
You are responsible and liable for any breakages or damages, which you cause to the room or its contents. This includes spillages of food and drinks on bedding and carpets. We ask that you report any incidents straight away. If there are any spillages on the carpets or bedding, please let us know immediately so we can clean them up quickly. All damages and breakages must be paid for before your departure. We do appreciate that accidents can happen, we like to maintain our high standard for future guests. Additional cleaning charges may apply if the room is not left to the standard it was when you arrived. Any damage that is subsequently found following your departure will be charged to the card used to pay your deposit. This could include the full replacement cost of a soiled mattress/goose down duvet or oak furniture left with permanent damage e.g. ring marks.
We are a small business, cancellations have an effect on our business and personal income. We may have turned down several other bookings for yours.
With that in mind, we recommend that you consider taking out travel insurance, to cover the possibility of you having to cancel your holiday, for whatever reason.
If you cancel your booking more than 14 days before the date of your first nights’ stay, a cancellation charge equivalent to a single night is payable. If you cancel your booking within 14 days’ of your first night’s stay, a cancellation charge equivalent to the entire booking will become payable. If you have booked mulitiple nights the full amount will be charged.
If you fail to arrive, the cost of the entire booking is payable – Cancellation charges will automatically be deducted from the credit/debit card that was provided at the initial booking to secure the room reservation.
We will confirm any booking cancellations by sending you an email. A booking should only be considered as cancelled when you have received a confirmation email from us.
If we cancel your booking
Your Pier House booking will only be cancelled by us in exceptional and unforeseen circumstances. If we do need to cancel your reservation, we will notify you as soon as practicably possible, and will provide recommendations of other b&b’s in the local area. We will not be responsible for any losses or increased expenditure by you in securing alternative accommodation elsewhere. We will of course refund your deposit.
Refusal of entry
We reserve the right to refuse entry to our home to anyone at our discretion.